Last Updated: July 9, 2026
This Refund & Cancellation Policy explains the cancellation, refund, service credit, and laundry claim policies applicable to residential subscription services provided by Bubble Fresh Laundry MD LLC (“Bubble Fresh,” “we,” “us,” or “our”).
This Policy should be read together with our Terms & Conditions and Privacy Policy.
By purchasing a Bubble Fresh subscription or using our services, you agree to this Refund & Cancellation Policy.
1. MONTHLY SUBSCRIPTIONS
Bubble Fresh offers recurring monthly laundry subscription plans.
Available residential plans may include:
Fresh One
Fresh Plus
Fresh Prime Family
Fresh Ultra
Each subscription plan includes a specific number of laundry pickups available during the customer's monthly billing cycle.
The customer's subscription continues and recurring payments may be processed until the subscription is canceled or otherwise terminated.
Subscription pricing, available pickups, and applicable promotional pricing are displayed during signup or checkout.
2. CANCELLATION
Customers may cancel their Bubble Fresh subscription at any time.
Cancellation is intended to stop future subscription renewals and recurring charges.
Customers may cancel through the cancellation option available in their Bubble Fresh customer account.
If a customer cannot access the cancellation option through the customer account, the customer may email:
info@bubble-fresh.com
Subject:
Subscription Cancellation
Customers are not required to call Bubble Fresh to cancel a subscription.
Bubble Fresh does not currently provide customer support by telephone call.
3. WHEN CANCELLATION BECOMES EFFECTIVE
A cancellation stops future subscription renewals.
Unless otherwise required by applicable law, cancellation does not automatically reverse or refund a payment that was already successfully processed.
After cancellation, the customer may generally continue using eligible services already included in the paid billing cycle until the end of that billing cycle, subject to the customer's account status, available pickups, and these policies.
At the end of the paid billing cycle:
The subscription will not renew
Future recurring subscription charges will stop
Unused pickups will expire
Customers should cancel before the next recurring subscription payment is processed if they do not want the subscription to renew.
4. NO PRORATED REFUNDS FOR PARTIAL BILLING CYCLES
Bubble Fresh does not generally provide prorated refunds for a partially used monthly billing cycle.
For example, if a customer cancels halfway through a paid monthly billing cycle, Bubble Fresh does not automatically refund half of the subscription price.
The customer may continue using eligible pickups remaining in the paid billing cycle, subject to these policies and the customer's subscription status.
Nothing in this section limits any refund or remedy required by applicable law.
5. UNUSED PICKUPS
Unused pickups expire at the end of the applicable monthly billing cycle unless Bubble Fresh expressly states otherwise.
Unused pickups:
Do not automatically roll over to the next billing cycle
Have no cash value
Cannot be sold
Cannot be transferred to another customer
Cannot be exchanged for cash
Do not create an automatic right to a refund
A customer who chooses not to schedule or use all available pickups during a billing cycle is not automatically entitled to a refund for the unused pickups.
6. CUSTOMER-CONTROLLED PICKUP SCHEDULING
Bubble Fresh does not automatically schedule pickups on fixed recurring dates.
Customers choose when to schedule each available pickup included in their subscription plan.
Customers are responsible for scheduling available pickups during the applicable billing cycle.
Failure to schedule an available pickup before the billing cycle ends does not automatically create a right to a refund or service credit.
Pickup scheduling remains subject to service area, operating days, route capacity, scheduling availability, safety conditions, weather, and other reasonable operational circumstances.
7. FIRST-MONTH PROMOTIONAL DISCOUNTS
Bubble Fresh may offer a first-month promotional discount to eligible new customers.
Unless expressly stated otherwise:
The promotion applies only to eligible new customers
The promotion applies only to the first applicable billing cycle
The promotion has no cash value
The promotion cannot be exchanged for cash
The promotion cannot be transferred
The promotion cannot be repeatedly claimed through multiple customer accounts
After the promotional billing cycle, the subscription continues at the applicable regular monthly subscription price unless canceled or changed.
A promotional discount does not create a right to a refund.
8. REFUND REQUESTS FOR SUBSCRIPTION CHARGES
Customers who believe a subscription charge was processed incorrectly should contact Bubble Fresh as soon as reasonably possible.
Email:
info@bubble-fresh.com
Subject:
Billing or Refund Request
The customer should provide:
Full name
Email address associated with the account
Date of the charge
Amount of the charge
Reason for the request
Any relevant supporting information
Bubble Fresh will review the request and available billing records.
Submitting a refund request does not automatically guarantee approval.
9. DUPLICATE OR INCORRECT CHARGES
If Bubble Fresh confirms that a customer was charged twice for the same subscription billing transaction or was charged an amount that was not authorized or correctly disclosed, Bubble Fresh will take reasonable steps to correct the billing issue.
Depending on the circumstances, the resolution may include:
Refunding the confirmed duplicate or incorrect charge
Correcting the subscription account
Providing another appropriate billing adjustment
This section does not apply to a valid recurring subscription charge that was properly processed before the customer's cancellation became effective.
10. RECENT RENEWAL REQUESTS
If a customer contacts Bubble Fresh shortly after a recurring subscription payment has been processed and states that the customer intended to cancel before renewal, Bubble Fresh may review the account and subscription activity.
Bubble Fresh may consider:
The date and time of the renewal charge
Whether the customer attempted to cancel
Whether the customer contacted Bubble Fresh promptly
Whether a pickup has been scheduled after renewal
Whether a pickup has been used after renewal
Whether laundry has already been collected
Whether service has already been performed
The customer's account history
Other relevant circumstances
Bubble Fresh may approve or deny a refund based on the circumstances and applicable law.
If a pickup has been used, laundry has been collected, or service has already been performed during the renewed billing cycle, a full refund may not be available.
11. FAILED OR DECLINED PAYMENTS
A failed or declined payment does not create a completed subscription payment.
If a payment fails, Bubble Fresh or its payment processor may attempt to process the payment again.
Bubble Fresh may:
Notify the customer
Pause the subscription
Suspend pickup scheduling
Postpone service
Request an updated payment method
Bubble Fresh is not required to provide new laundry service while an applicable subscription payment remains unpaid.
12. PAYMENT PROCESSOR REFUNDS
Payments and approved refunds may be processed through third-party payment processors, including Stripe.
When Bubble Fresh approves a monetary refund, the refund may be returned through the original payment method using the applicable payment processor.
The time required for an approved refund to appear in the customer's account may depend on the payment processor, card issuer, or financial institution.
Bubble Fresh does not control the internal posting times of a customer's bank or card issuer after an approved refund has been submitted for processing.
13. MISSED PICKUPS CAUSED BY THE CUSTOMER
Customers are responsible for making the official Bubble Fresh bag reasonably accessible at the designated pickup location during the selected pickup window.
A pickup may be unsuccessful when:
The bag is not present
The address is incorrect
Access is blocked
A gate or building cannot be accessed
Required access information is missing or incorrect
The location is unsafe
A person or animal creates a safety concern
The customer submits an unauthorized or prohibited item that prevents safe collection
A customer-caused missed or inaccessible pickup does not automatically create a right to a refund.
Bubble Fresh may allow the customer to reschedule, subject to service availability and account status.
Repeated missed or inaccessible pickups may result in account review or service suspension.
14. PICKUPS CANCELED BY BUBBLE FRESH
If Bubble Fresh is unable to complete a scheduled pickup because of an operational issue within Bubble Fresh's reasonable control, we may offer an appropriate resolution.
Depending on the circumstances, the resolution may include:
Rescheduling the pickup
Restoring the pickup to the customer's available pickup balance
Providing a service credit
Providing another appropriate resolution
A monetary refund is not automatically required when the service can reasonably be rescheduled or the unused pickup can be restored.
Nothing in this section limits rights or remedies required by applicable law.
15. WEATHER, SAFETY, AND EVENTS BEYOND REASONABLE CONTROL
Pickups or deliveries may be delayed, canceled, or rescheduled because of circumstances beyond Bubble Fresh's reasonable control.
These circumstances may include:
Severe weather
Unsafe driving conditions
Flooding
Road closures
Natural disasters
Government actions
Public emergencies
Utility interruptions
Major technology outages
Transportation disruptions
Other extraordinary circumstances
When reasonably possible, Bubble Fresh may communicate service changes by email or SMS.
A delay caused by circumstances beyond Bubble Fresh's reasonable control does not automatically create a right to a full subscription refund.
Bubble Fresh may reschedule affected services or provide another reasonable service resolution.
16. SERVICE DELAYS
Standard Bubble Fresh residential service includes next-day delivery.
Bubble Fresh will make reasonable efforts to return processed laundry the next day.
Next-day delivery may occasionally be delayed because of:
Severe weather
Unsafe driving conditions
Building access issues
Equipment issues
Utility interruptions
Unexpected laundry-processing conditions
Operational emergencies
Events beyond Bubble Fresh's reasonable control
A service delay does not automatically mean that the laundry is lost.
A delay does not automatically create a right to a full subscription refund.
Bubble Fresh will review significant service delays and may provide an appropriate resolution based on the circumstances.
17. LAUNDRY SERVICE CONCERNS
Customers should inspect delivered laundry as soon as reasonably possible.
If a customer believes laundry:
Was processed incorrectly
Was not processed according to the selected laundry preferences
Was returned with a service-related issue
Contains a potentially missing item
Contains a potentially damaged item
The customer should contact Bubble Fresh as soon as reasonably possible.
Email:
info@bubble-fresh.com
Subject:
Laundry Service Claim
Customers are encouraged to report service concerns within 48 hours after delivery so Bubble Fresh can investigate while service and processing records are recent.
A delay in reporting does not eliminate rights that cannot legally be waived, but a significant delay may make investigation more difficult.
18. INFORMATION REQUIRED FOR A LAUNDRY CLAIM
To investigate a laundry claim, Bubble Fresh may request:
Customer name
Account email address
Pickup date
Delivery date
Description of the affected item
Description of the issue
Photographs
Garment brand
Garment size
Care-label information
Proof of purchase, when available
Approximate purchase date
Available documentation regarding item value
Other information reasonably relevant to the investigation
Customers should provide accurate information.
False or intentionally misleading claim information may result in denial of the claim and account review.
19. PRESERVING AN ITEM FOR CLAIM REVIEW
When reasonably possible, a customer should not:
Discard the affected item
Repair the item
Wash the item again
Dry the item again
Alter the item
Remove the care label
Materially change the item's condition
before Bubble Fresh has had a reasonable opportunity to review the claim.
Bubble Fresh may request photographs or other documentation before making a claim decision.
Failure to preserve an item may affect our practical ability to investigate the claim.
20. REPROCESSING OR SERVICE CORRECTION
If Bubble Fresh confirms that laundry was not processed according to the selected service preferences or that a correctable service issue occurred, Bubble Fresh may offer reprocessing or another reasonable service correction.
The resolution may include:
Rewashing the affected laundry
Reprocessing the affected laundry
Restoring an available pickup
Providing a service credit
Providing a partial refund
Providing another appropriate resolution
The appropriate resolution will depend on the specific circumstances.
A correctable laundry service issue does not automatically require a full subscription refund.
21. STAIN REMOVAL
Bubble Fresh does not guarantee complete stain removal.
Some stains may be permanent or may require specialized cleaning outside the scope of standard wash, dry, and fold service.
Failure to completely remove a stain does not automatically qualify for a refund.
Bubble Fresh does not provide dry-cleaning or specialized textile-restoration services.
22. ODOR REMOVAL
Bubble Fresh does not guarantee complete removal of every odor.
Certain odors may be caused by:
Fabric characteristics
Long-term exposure
Mold or mildew
Chemicals
Smoke
Biological contamination
Other conditions
Items with mold, bodily fluids, or chemical contamination are prohibited from the Bubble Fresh service.
Failure to completely remove an odor during normal laundry processing does not automatically qualify for a refund.
23. PREEXISTING DAMAGE AND NORMAL WEAR
Bubble Fresh is not responsible, to the extent permitted by applicable law, for damage caused solely by:
Normal wear and tear
Preexisting damage
Weak or deteriorated fabric
Existing holes
Existing tears
Loose stitching
Weak elastic
Loose buttons
Damaged zippers
Manufacturer defects
Poor-quality dyes
Non-colorfast fabric
Fabric aging
Existing adhesive deterioration
Existing print deterioration
Improper manufacturer care labeling
Undisclosed special-care requirements
Normal laundering may reveal or worsen an existing weakness in a garment or textile.
A claim involving preexisting damage or normal wear does not automatically qualify for compensation.
24. SHRINKAGE, COLOR BLEEDING, AND FABRIC CHARACTERISTICS
Certain garments and textiles may shrink, bleed color, fade, stretch, or change during normal laundering because of their materials, dyes, construction, manufacturing, or care-label instructions.
To the extent permitted by applicable law, Bubble Fresh is not responsible for changes caused solely by inherent fabric characteristics, manufacturer defects, improper care labeling, or undisclosed special-care requirements.
Bubble Fresh will review claims individually when a customer believes a service-processing error occurred.
25. ITEMS LEFT IN POCKETS
Customers are responsible for checking and completely emptying all pockets before submitting laundry.
Bubble Fresh is not responsible, to the extent permitted by applicable law, for personal property left in pockets or mixed with laundry.
Items left in pockets may include:
Cash
Coins
Jewelry
Keys
Identification documents
Credit or debit cards
Electronic devices
Earbuds
Medication
Documents
Pens
Markers
Cosmetics
Sharp objects
Other personal property
Items left in pockets may damage the customer's own laundry, other garments, or laundry equipment.
To the extent permitted by applicable law, Bubble Fresh is not responsible for laundry damage caused by an item the customer left in a pocket or submitted with the laundry.
26. PROHIBITED ITEMS
Bubble Fresh does not accept:
Items labeled “Dry Clean Only”
Shoes
Leather
Suede
Pillows
Curtains
Rugs
Stuffed toys
Wet items
Moldy items
Items contaminated with bodily fluids
Items contaminated with chemicals
A prohibited item may be separated and returned without processing.
The submission of a prohibited item does not create a right to a refund because Bubble Fresh refused to process that item.
Repeated submission of prohibited or unsafe items may result in account suspension or termination.
27. LOST LAUNDRY CLAIMS
If a customer believes an accepted laundry item was lost while in Bubble Fresh's custody, the customer should submit a Laundry Service Claim.
Bubble Fresh will investigate available service records and relevant information.
Bubble Fresh may consider:
Pickup records
Delivery records
Laundry processing records
Available photographs
Item descriptions
Bag records
Customer information
Laundry facility information
Other relevant evidence
A customer's statement that an item is missing does not automatically establish that the item was lost while in Bubble Fresh's custody.
Bubble Fresh will review the available information in good faith.
28. DAMAGED LAUNDRY CLAIMS
If a customer believes an accepted laundry item was damaged because of Bubble Fresh's laundry processing, the customer should submit a Laundry Service Claim.
Bubble Fresh may review:
Photographs
Care labels
Item condition
Processing information
Customer preferences
Fabric characteristics
Item age
Proof of purchase
Available value information
Other relevant circumstances
Bubble Fresh may deny a claim when the available information reasonably indicates that the issue resulted from:
Preexisting damage
Normal wear and tear
Fabric deterioration
A manufacturer defect
An inherent fabric characteristic
Improper care labeling
An item left in a pocket
A prohibited item
Undisclosed special-care requirements
Another circumstance not caused by Bubble Fresh
29. COMPENSATION FOR CONFIRMED LOST OR DAMAGED ITEMS
If Bubble Fresh determines, after reasonable investigation, that an accepted laundry item was lost or damaged while in Bubble Fresh's custody because of Bubble Fresh's service, Bubble Fresh may provide an appropriate resolution.
Depending on the circumstances, the resolution may include:
Service credit
Subscription credit
Partial refund
Monetary compensation
Another appropriate resolution
Compensation is not automatically based on the original retail price of a used item.
When determining an appropriate monetary value, Bubble Fresh may consider:
Proof of purchase
Original purchase price
Item age
Item condition
Normal depreciation
Documented current value
Comparable replacement information
Available documentation
Sentimental, emotional, personal, or collectible value is not used as the basis for calculating the ordinary monetary value of a laundry item unless required by applicable law.
30. COMPENSATION LIMIT
To the maximum extent permitted by applicable law, the total monetary compensation for confirmed lost or damaged laundry arising from a single residential pickup will not exceed the lesser of:
The reasonably documented current value of the confirmed lost or damaged items; or
$250 per residential pickup.
This compensation limit does not apply where a limitation is prohibited by applicable law.
Bubble Fresh does not guarantee payment of $250 for every approved claim.
The $250 amount is a maximum aggregate compensation limit per residential pickup, not a guaranteed payment amount per item.
The value of an approved claim will be based on the circumstances and available documentation.
31. HIGH-VALUE ITEMS
The standard Bubble Fresh wash, dry, and fold service is not designed for high-value, luxury, collectible, rare, irreplaceable, or specialty garments.
Customers should not submit items when the customer's expected value or required level of specialized care exceeds the scope of a standard laundry service.
This may include:
Luxury designer garments
Collectible apparel
Rare garments
Wedding dresses
Formal specialty garments
Items with significant sentimental value
Irreplaceable textiles
Bubble Fresh does not provide specialized garment insurance or declared-value coverage through the standard residential subscription service.
32. SERVICE CREDITS
Bubble Fresh may provide a service credit when we determine that a service issue occurred and a service credit is an appropriate resolution.
Service credits:
Have no cash value unless Bubble Fresh expressly states otherwise
Cannot be sold
Cannot be transferred
May be subject to an expiration date disclosed when issued
May be applied only to eligible Bubble Fresh services
Issuing a service credit does not automatically constitute an admission of legal liability.
33. REFUND METHOD
Approved monetary refunds will generally be processed to the original payment method when reasonably possible.
Bubble Fresh may use the applicable payment processor, including Stripe, to process an approved refund.
If the original payment method cannot receive a refund, Bubble Fresh may contact the customer regarding another appropriate resolution.
34. REFUND PROCESSING TIME
Bubble Fresh will make reasonable efforts to submit an approved refund for processing promptly.
After Bubble Fresh submits an approved refund, the time required for the amount to appear in the customer's account may depend on:
The payment processor
The card issuer
The bank
The customer's financial institution
Bubble Fresh does not control a financial institution's internal refund-posting timeline.
35. CHARGEBACKS AND PAYMENT DISPUTES
Customers are encouraged to contact Bubble Fresh regarding a billing or service concern before initiating a payment dispute so we have a reasonable opportunity to investigate and resolve the issue.
Contacting Bubble Fresh does not waive any non-waivable consumer rights.
If a customer initiates a chargeback or payment dispute, Bubble Fresh may provide the payment processor or applicable financial institution with relevant records, including:
Subscription records
Checkout information
Billing information
Cancellation records
Pickup records
Delivery records
Service communications
Account activity
Other relevant transaction documentation
Bubble Fresh will not knowingly submit false information in response to a payment dispute.
36. FRAUDULENT OR ABUSIVE CLAIMS
Bubble Fresh may investigate suspected fraudulent, intentionally false, or abusive refund or laundry claims.
Examples may include:
Knowingly submitting false claim information
Submitting altered photographs
Claiming an item was lost when records demonstrate it was returned
Misrepresenting item value
Repeatedly attempting to obtain unsupported refunds
Creating multiple accounts to abuse promotions
Using a chargeback to avoid payment for a knowingly received service
Bubble Fresh may deny fraudulent or unsupported claims.
Bubble Fresh may suspend or terminate an account when reasonably supported by evidence of fraud, abuse, or intentional misuse.
Nothing in this section prevents a customer from making a legitimate complaint, refund request, or payment dispute.
37. ACCOUNT SUSPENSION OR TERMINATION
Bubble Fresh may suspend or terminate service for reasons described in our Terms & Conditions.
If Bubble Fresh terminates an account because of:
Fraud
Threats
Abusive conduct
Unsafe conditions
Repeated prohibited items
Contaminated laundry
Payment abuse
Intentional misuse of the service
Repeated material violations of the Terms & Conditions
A refund is not automatically guaranteed.
Bubble Fresh will review any unused paid service and applicable legal requirements when determining whether a refund, credit, or other resolution is appropriate.
38. CHANGES TO THIS POLICY
Bubble Fresh may update this Refund & Cancellation Policy to reflect changes to:
Services
Subscription plans
Operational practices
Payment systems
Business practices
Applicable law
When this Policy is updated, the “Last Updated” date will be revised.
Material changes may be communicated through:
The Bubble Fresh website
The customer platform
Another appropriate communication method
Changes will apply as permitted by applicable law.
39. RIGHTS UNDER APPLICABLE LAW
Nothing in this Refund & Cancellation Policy is intended to eliminate, restrict, or waive consumer rights or remedies that cannot legally be eliminated, restricted, or waived.
If a provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will control to the extent of the conflict.
40. CONTACT US
For subscription cancellations, billing questions, refund requests, or laundry service claims, contact:
Bubble Fresh Laundry MD LLC
Email: info@bubble-fresh.com
Website: www.bubble-fresh.com
Recommended email subjects:
Subscription Cancellation
Billing or Refund Request
Laundry Service Claim