REFUND & CANCELLATION POLICY
This Refund & Cancellation Policy explains the cancellation, refund, service credit, billing correction, and laundry claim policies applicable to residential pay-per-use services provided by Bubble Fresh Laundry MD LLC (“Bubble Fresh,” “we,” “us,” or “our”).
This Policy should be read together with our Terms & Conditions and Privacy Policy.
By confirming a paid Bubble Fresh pickup, submitting laundry for service, or otherwise using our services, you agree to this Refund & Cancellation Policy.
1. PAY-PER-USE SERVICE
Bubble Fresh residential service operates on a pay-per-use basis.
Bubble Fresh does not charge monthly residential subscription fees and does not automatically renew residential laundry services.
Creating an account or saving a payment method does not, by itself, result in a service charge.
Customers are charged when they confirm a paid pickup or otherwise authorize a Bubble Fresh service charge.
Each pickup is a separate service transaction.
The applicable price will be displayed before the customer confirms the service.
2. CANCELLING OR CHANGING A SCHEDULED PICKUP
Customers may request to cancel or change a scheduled pickup through the methods made available by Bubble Fresh.
The available cancellation, refund, rescheduling, or credit options may depend on the status of the pickup.
Relevant factors may include whether:
The pickup has not yet begun
A driver has already been assigned or dispatched
A pickup attempt has already occurred
The laundry has already been collected
Laundry processing has begun
The service has already been completed
Customers should cancel or request changes as early as reasonably possible.
3. CANCELLATION BEFORE SERVICE BEGINS
If a customer cancels a paid pickup before the laundry has been collected and before Bubble Fresh has begun substantial performance of the service, Bubble Fresh will generally cancel the service and refund the amount paid for that pickup.
If a specific cancellation fee or other nonrefundable amount applies in the future, it will be disclosed to the customer before the service is confirmed when required by applicable law.
Bubble Fresh will not intentionally impose an undisclosed cancellation penalty.
4. CANCELLATION AFTER DISPATCH OR PICKUP ATTEMPT
If a customer requests cancellation after a driver has been dispatched or after Bubble Fresh has attempted to complete the pickup, the request may be reviewed based on the circumstances.
Depending on the circumstances, Bubble Fresh may offer:
Rescheduling
A service credit
A partial refund
A full refund
Another appropriate resolution
A full refund is not automatically guaranteed when Bubble Fresh has already incurred costs or begun performing the confirmed service.
Any applicable cancellation or service fee must have been disclosed when required by applicable law.
5. CANCELLATION AFTER LAUNDRY HAS BEEN COLLECTED
Once Bubble Fresh has collected the laundry, the service has begun.
A customer cancellation after collection does not automatically qualify for a full refund.
Bubble Fresh may review the circumstances and determine whether an appropriate resolution may include:
Completion of the service
Return of the laundry when reasonably possible
A partial refund
A service credit
Another appropriate resolution
The availability of any resolution may depend on how far the service has progressed and the costs already incurred.
6. CANCELLATION AFTER PROCESSING HAS BEGUN OR SERVICE IS COMPLETED
If washing, drying, folding, packaging, or another material part of the laundry service has already begun, the customer is generally not entitled to a full refund solely because the customer later decides to cancel.
Once the agreed service has been completed, the transaction is generally not refundable solely because the customer no longer wants the service.
This does not affect legitimate claims involving incorrect service, billing errors, missing laundry, damaged laundry, or rights that cannot legally be waived.
7. PICKUPS CANCELED BY BUBBLE FRESH
If Bubble Fresh cancels a paid pickup before the laundry is collected because Bubble Fresh is unable to provide the confirmed service, the customer may be offered:
A full refund of the amount paid for that pickup
Rescheduling at no additional charge
Another option accepted by the customer
If Bubble Fresh is unable to complete a service after the laundry has been collected, Bubble Fresh will review the circumstances and provide an appropriate resolution, which may include a refund, service correction, return of the laundry, service credit, or another remedy as appropriate.
Nothing in this section limits rights or remedies required by applicable law.
8. CUSTOMER-CAUSED MISSED OR INACCESSIBLE PICKUPS
Customers are responsible for making the official Bubble Fresh bag reasonably accessible at the designated pickup location during the selected pickup window.
A pickup may be unsuccessful when:
The bag is not present
The address is incorrect
Access is blocked
A gate or building cannot be accessed
Required access information is missing or incorrect
The location is unsafe
A person or animal creates a safety concern
The customer submits an unauthorized, unsafe, or prohibited item that prevents safe collection
A customer-caused missed or inaccessible pickup does not automatically qualify for a full refund.
Depending on the circumstances, Bubble Fresh may allow the customer to reschedule or may provide another reasonable resolution.
Bubble Fresh will not intentionally impose an undisclosed penalty or fee.
9. FAILED OR DECLINED PAYMENTS
A failed or declined payment does not constitute a completed payment.
If payment cannot be successfully authorized, Bubble Fresh may:
Notify the customer
Request an updated payment method
Prevent confirmation of the pickup
Postpone or cancel an uncompleted service
Bubble Fresh is not required to provide a paid service when the applicable payment has not been successfully authorized or otherwise resolved.
10. DUPLICATE, INCORRECT, OR UNAUTHORIZED CHARGES
Customers who believe they were charged incorrectly should contact Bubble Fresh as soon as reasonably possible.
If Bubble Fresh confirms that:
The same transaction was charged more than once
The customer was charged an incorrect amount
A charge was processed that the customer did not authorize
A disclosed promotional price was not applied correctly
Bubble Fresh will take reasonable steps to correct the confirmed billing issue.
Depending on the circumstances, the resolution may include:
Refunding the duplicate or incorrect amount
Correcting the transaction
Applying the applicable promotion
Providing another appropriate billing adjustment
11. BILLING OR REFUND REQUESTS
To request review of a billing or refund issue, contact:
info@bubble-fresh.com
Subject:
Billing or Refund Request
Please provide, when available:
Full name
Email address associated with the account
Pickup or transaction date
Amount charged
Reason for the request
Any relevant supporting information
Bubble Fresh will review the request and available service and transaction records.
Submitting a refund request does not automatically guarantee approval.
12. PROMOTIONAL DISCOUNTS
Bubble Fresh may offer promotional discounts, including a discount on a qualifying customer's first pickup.
Promotional terms and pricing will be disclosed through the website, advertisement, scheduling process, customer platform, or checkout experience.
Unless expressly stated otherwise:
A new-customer promotion is limited to eligible new customers
A first-pickup promotion applies only to the first qualifying pickup
Promotions have no cash value
Promotions cannot be transferred
Promotions cannot be repeatedly claimed through multiple customer accounts
If a qualifying transaction is refunded, the refund will generally be based on the amount actually paid by the customer, not the regular undiscounted price.
Creating multiple accounts or using false information to obtain a promotion more than once may result in denial of the promotion or account review.
13. PAYMENT PROCESSOR REFUNDS
Payments and approved refunds may be processed through third-party payment processors, including Stripe.
When Bubble Fresh approves a monetary refund, the refund will generally be submitted to the original payment method when reasonably possible.
The time required for an approved refund to appear in the customer's account may depend on:
The payment processor
The card issuer
The bank
The customer's financial institution
Bubble Fresh does not control the internal posting time of a bank, card issuer, or other financial institution after an approved refund has been submitted for processing.
14. WEATHER, SAFETY, AND EVENTS BEYOND REASONABLE CONTROL
Pickups or deliveries may be delayed, canceled, or rescheduled because of circumstances beyond Bubble Fresh's reasonable control.
These circumstances may include:
Severe weather
Unsafe driving conditions
Flooding
Road closures
Natural disasters
Government actions
Public emergencies
Utility interruptions
Major technology outages
Transportation disruptions
Other extraordinary circumstances
When reasonably possible, Bubble Fresh may communicate service changes by email or SMS.
A delay caused by circumstances beyond Bubble Fresh's reasonable control does not automatically create a right to a full refund.
Depending on the circumstances, Bubble Fresh may reschedule the service, refund an unperformed service, provide a service credit, or provide another reasonable resolution.
15. NEXT-DAY DELIVERY AND SERVICE DELAYS
Bubble Fresh's standard residential service generally includes next-day delivery.
Bubble Fresh will make reasonable efforts to return processed laundry the next day.
Next-day delivery may occasionally be delayed because of:
Severe weather
Unsafe driving conditions
Building access issues
Equipment issues
Utility interruptions
Unexpected laundry-processing conditions
Operational emergencies
Events beyond Bubble Fresh's reasonable control
A service delay does not automatically mean that laundry is lost.
A delay does not automatically create a right to a full refund when the laundry service has otherwise been performed.
Bubble Fresh will review significant delays and may provide an appropriate resolution based on the circumstances.
16. LAUNDRY SERVICE CONCERNS
Customers should inspect delivered laundry as soon as reasonably possible.
If a customer believes laundry:
Was processed incorrectly
Was not processed according to the selected laundry preferences
Was returned with a service-related issue
Contains a potentially missing item
Contains a potentially damaged item
The customer should contact Bubble Fresh as soon as reasonably possible.
Email:
info@bubble-fresh.com
Subject:
Laundry Service Claim
Customers are encouraged to report service concerns within 48 hours after delivery so Bubble Fresh can investigate while service and processing records are recent.
Failure to report within 48 hours does not waive any right that cannot legally be waived, but a significant delay may affect Bubble Fresh's practical ability to investigate the claim.
17. INFORMATION REQUIRED FOR A LAUNDRY CLAIM
To investigate a laundry claim, Bubble Fresh may request:
Customer name
Account email address
Pickup date
Delivery date
Description of the affected item
Description of the issue
Photographs
Garment brand
Garment size
Care-label information
Proof of purchase, when available
Approximate purchase date
Available documentation regarding item value
Other information reasonably relevant to the investigation
Customers should provide accurate information.
False or intentionally misleading claim information may result in denial of the claim and account review.
18. PRESERVING AN ITEM FOR CLAIM REVIEW
When reasonably possible, a customer should not:
Discard the affected item
Repair the item
Wash the item again
Dry the item again
Alter the item
Remove the care label
Materially change the item's condition
before Bubble Fresh has had a reasonable opportunity to review the claim.
Bubble Fresh may request photographs or other documentation before making a claim decision.
Failure to preserve an item may affect our practical ability to investigate the claim.
19. REPROCESSING OR SERVICE CORRECTION
If Bubble Fresh confirms that laundry was not processed according to the selected service preferences or that a correctable service issue occurred, Bubble Fresh may offer an appropriate service correction.
Depending on the circumstances, this may include:
Rewashing affected laundry
Reprocessing affected laundry
Redelivery
A future service credit
A partial refund
A full refund
Another appropriate resolution
The appropriate resolution will depend on the specific circumstances.
A correctable service issue does not automatically require a full refund if Bubble Fresh can reasonably correct the service.
20. STAIN REMOVAL
Bubble Fresh does not guarantee complete stain removal.
Some stains may be permanent or may require specialized treatment outside the scope of standard wash, dry, and fold service.
Failure to completely remove a stain during standard laundering does not automatically qualify for a refund.
Bubble Fresh does not provide dry-cleaning or specialized textile-restoration services unless expressly stated otherwise.
21. ODOR REMOVAL
Bubble Fresh does not guarantee complete removal of every odor.
Certain odors may be caused by:
Fabric characteristics
Long-term exposure
Mold or mildew
Chemicals
Smoke
Biological contamination
Other conditions
Items containing mold, bodily fluids, chemicals, or other prohibited contamination must not be submitted for service.
Failure to completely remove an odor during normal laundry processing does not automatically qualify for a refund.
22. PREEXISTING DAMAGE AND NORMAL WEAR
To the extent permitted by applicable law, Bubble Fresh is not responsible for damage caused solely by:
Normal wear and tear
Preexisting damage
Weak or deteriorated fabric
Existing holes
Existing tears
Loose stitching
Weak elastic
Loose buttons
Damaged zippers
Manufacturer defects
Poor-quality dyes
Non-colorfast fabric
Fabric aging
Existing adhesive deterioration
Existing print deterioration
Improper manufacturer care labeling
Undisclosed special-care requirements
Normal laundering may reveal or worsen an existing weakness in a garment or textile.
A claim involving preexisting damage or normal wear does not automatically qualify for compensation.
Nothing in this section limits rights or liability that cannot legally be excluded.
23. SHRINKAGE, COLOR BLEEDING, AND FABRIC CHARACTERISTICS
Certain garments and textiles may shrink, bleed color, fade, stretch, or change during normal laundering because of their materials, dyes, construction, manufacturing, or care-label instructions.
To the extent permitted by applicable law, Bubble Fresh is not responsible for changes caused solely by inherent fabric characteristics, manufacturer defects, improper care labeling, or undisclosed special-care requirements.
Bubble Fresh will review claims individually when a customer believes a service-processing error occurred.
24. ITEMS LEFT IN POCKETS
Customers are responsible for checking and completely emptying all pockets before submitting laundry.
Bubble Fresh is not responsible, to the extent permitted by applicable law, for personal property left inside pockets or mixed with laundry.
Personal property may include:
Cash
Coins
Jewelry
Keys
Identification documents
Credit or debit cards
Electronic devices
Earbuds
Medication
Documents
Pens
Markers
Cosmetics
Sharp objects
Other personal property
Items left in pockets may damage the customer's laundry, other garments, or laundry equipment.
To the extent permitted by applicable law, Bubble Fresh is not responsible for laundry damage caused by an item the customer left inside a pocket or submitted with the laundry.
25. PROHIBITED ITEMS
Bubble Fresh does not accept:
Items labeled “Dry Clean Only”
Shoes
Leather
Suede
Pillows
Curtains
Rugs
Stuffed toys
Wet items
Moldy items
Items contaminated with bodily fluids
Items contaminated with chemicals
Other items presenting an unreasonable health, contamination, equipment, or safety risk
A prohibited item may be separated and returned without processing.
Bubble Fresh's refusal to process a prohibited item does not automatically create a right to a refund for the entire laundry service.
Repeated submission of prohibited or unsafe items may result in account suspension or termination.
26. LOST LAUNDRY CLAIMS
If a customer believes an accepted laundry item was lost while in Bubble Fresh's custody, the customer should submit a Laundry Service Claim.
Bubble Fresh will investigate available service records and relevant information.
Bubble Fresh may consider:
Pickup records
Delivery records
Laundry processing records
Available photographs
Item descriptions
Bag records
Customer information
Laundry facility information
Other relevant evidence
A customer's statement that an item is missing does not automatically establish that the item was lost while in Bubble Fresh's custody.
Bubble Fresh will review available information in good faith.
27. DAMAGED LAUNDRY CLAIMS
If a customer believes an accepted laundry item was damaged because of Bubble Fresh's laundry processing, the customer should submit a Laundry Service Claim.
Bubble Fresh may review:
Photographs
Care labels
Item condition
Processing information
Customer preferences
Fabric characteristics
Item age
Proof of purchase
Available value information
Other relevant circumstances
Bubble Fresh may deny a claim when available information reasonably indicates that the issue resulted from:
Preexisting damage
Normal wear and tear
Fabric deterioration
A manufacturer defect
An inherent fabric characteristic
Improper care labeling
An item left in a pocket
A prohibited item
Undisclosed special-care requirements
Another circumstance not caused by Bubble Fresh
28. COMPENSATION FOR CONFIRMED LOST OR DAMAGED ITEMS
If Bubble Fresh determines, after reasonable investigation, that an accepted laundry item was lost or damaged while in Bubble Fresh's custody because of Bubble Fresh's service, Bubble Fresh may provide an appropriate resolution.
Depending on the circumstances, the resolution may include:
Service credit
Partial refund
Monetary compensation
Reprocessing
Another appropriate resolution
Compensation is not automatically based on the original retail price of a used item.
When determining an appropriate monetary value, Bubble Fresh may consider:
Proof of purchase
Original purchase price
Item age
Item condition
Normal depreciation
Documented current value
Comparable replacement information
Available documentation
Sentimental, emotional, personal, or collectible value is not ordinarily used as the basis for determining the monetary value of a laundry item except where applicable law requires otherwise.
29. COMPENSATION LIMIT
To the maximum extent permitted by applicable law, the total monetary compensation for confirmed lost or damaged laundry arising from a single residential pickup will not exceed the lesser of:
The reasonably documented current value of the confirmed lost or damaged items; or
$250 per residential pickup.
The $250 amount is a maximum aggregate compensation limit per residential pickup and is not a guaranteed payment amount.
The value of an approved claim will depend on the circumstances and available documentation.
This limitation does not apply where a limitation of liability is prohibited or unenforceable under applicable law.
30. HIGH-VALUE ITEMS
The standard Bubble Fresh wash, dry, and fold service is not designed for high-value, luxury, collectible, rare, irreplaceable, or specialty garments.
Customers should not submit items when the customer's expected value or required level of specialized care exceeds the scope of standard wash, dry, and fold service.
Examples may include:
Luxury designer garments
Collectible apparel
Rare garments
Wedding dresses
Formal specialty garments
Items with significant sentimental value
Irreplaceable textiles
Bubble Fresh does not provide specialized garment insurance or declared-value coverage through the standard residential service.
31. SERVICE CREDITS
Bubble Fresh may provide a service credit when Bubble Fresh determines that a service issue occurred and a credit is an appropriate resolution.
Unless otherwise stated when issued, service credits:
Have no cash value
Cannot be sold
Cannot be transferred
May be subject to an expiration date disclosed when issued
May be applied only to eligible Bubble Fresh services
Issuing a service credit does not automatically constitute an admission of legal liability.
32. REFUND METHOD
Approved monetary refunds will generally be processed to the original payment method when reasonably possible.
Bubble Fresh may use the applicable payment processor, including Stripe, to process the approved refund.
If the original payment method cannot receive a refund, Bubble Fresh may contact the customer regarding another appropriate resolution.
33. REFUND PROCESSING TIME
Bubble Fresh will make reasonable efforts to submit an approved refund for processing promptly.
After Bubble Fresh submits an approved refund, the time required for the amount to appear in the customer's account may depend on:
The payment processor
The card issuer
The bank
The customer's financial institution
Bubble Fresh does not control a financial institution's internal refund-posting timeline.
34. CHARGEBACKS AND PAYMENT DISPUTES
Customers are encouraged to contact Bubble Fresh regarding a billing or service concern before initiating a payment dispute so Bubble Fresh has a reasonable opportunity to investigate and resolve the issue.
Contacting Bubble Fresh does not waive any consumer right that cannot legally be waived.
If a customer initiates a chargeback or payment dispute, Bubble Fresh may provide the payment processor or applicable financial institution with relevant records, including:
Checkout information
Transaction information
Cancellation or rescheduling records
Pickup records
Delivery records
Service communications
Account activity
Other relevant transaction documentation
Bubble Fresh will not knowingly submit false information in response to a payment dispute.
35. FRAUDULENT OR ABUSIVE CLAIMS
Bubble Fresh may investigate suspected fraudulent, intentionally false, or abusive refund or laundry claims.
Examples may include:
Knowingly submitting false claim information
Submitting altered photographs
Claiming an item was lost when records demonstrate it was returned
Misrepresenting item value
Repeatedly attempting to obtain unsupported refunds
Creating multiple accounts to abuse promotions
Using a chargeback to avoid payment for a knowingly received service
Bubble Fresh may deny fraudulent or unsupported claims.
Bubble Fresh may suspend or terminate an account when reasonably supported by evidence of fraud, abuse, or intentional misuse.
Nothing in this section prevents a customer from making a legitimate complaint, refund request, claim, or payment dispute.
36. ACCOUNT SUSPENSION OR TERMINATION
Bubble Fresh may suspend or terminate service for reasons described in our Terms & Conditions.
If Bubble Fresh terminates an account because of:
Fraud
Threats
Abusive conduct
Unsafe conditions
Repeated prohibited items
Contaminated laundry
Payment abuse
Intentional misuse of the service
Repeated material violations of the Terms & Conditions
A refund is not automatically guaranteed.
Bubble Fresh will consider any paid but unperformed service and applicable legal requirements when determining whether a refund, credit, or another resolution is appropriate.
37. CHANGES TO THIS POLICY
Bubble Fresh may update this Refund & Cancellation Policy to reflect changes to:
Services
Pricing
Operational practices
Payment systems
Business practices
Applicable law
When this Policy is updated, the “Last Updated” date will be revised.
Material changes may be communicated through:
The Bubble Fresh website
The customer platform
Another appropriate communication method
Changes will apply as permitted by applicable law.
Changes will not retroactively reduce a customer's rights regarding a transaction already completed except where permitted or required by applicable law.
38. RIGHTS UNDER APPLICABLE LAW
Nothing in this Refund & Cancellation Policy is intended to eliminate, restrict, or waive consumer rights or remedies that cannot legally be eliminated, restricted, or waived.
If a provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will control to the extent of the conflict.
39. CONTACT US
For billing questions, cancellation requests, refund requests, or laundry service claims, contact:
Bubble Fresh Laundry MD LLC
Email: info@bubble-fresh.com
Website: www.bubble-fresh.com
Recommended email subjects:
Pickup Cancellation
Billing or Refund Request
Laundry Service Claim