TERMS & CONDITIONS
These Terms & Conditions (“Terms”) govern your access to and use of www.bubble-fresh.com and the laundry pickup, wash, dry, fold, delivery, and related services offered by Bubble Fresh Laundry MD LLC (“Bubble Fresh,” “we,” “us,” or “our”).
By creating an account, scheduling or confirming a pickup, submitting laundry for service, or otherwise using Bubble Fresh services, you agree to these Terms.
Acceptance of these Terms does not, by itself, constitute consent to receive marketing or promotional SMS messages. SMS communications are governed by Section 28 of these Terms.
Please read these Terms carefully before using our services.
ABOUT BUBBLE FRESH
Bubble Fresh Laundry MD LLC provides pay-per-use laundry pickup and delivery services in selected service areas.
Our standard residential service may include:
• Laundry pickup
• Washing
• Drying
• Folding
• Packaging of cleaned laundry
• Next-day delivery
• Laundry preferencesBubble Fresh does not operate a monthly residential subscription service.
Customers request and pay for individual pickups when they choose to use the service.
Bubble Fresh is not a dry-cleaning service.
Unless expressly stated otherwise, Bubble Fresh does not provide dry cleaning, ironing, pressing, garment repair, alteration, or specialized textile restoration services.
Commercial laundry services may be subject to a separate quote, service agreement, pricing structure, or additional terms.
If a separate written commercial agreement conflicts with these Terms, the separate written agreement will control for that commercial service.
ELIGIBILITY
You must be at least 18 years old and legally capable of entering into a binding agreement to create a Bubble Fresh account or purchase services.
By creating an account or using our services, you represent that the information you provide is accurate and that you are authorized to use the payment method associated with your account.
SERVICE AREA
Bubble Fresh provides services only in ZIP codes and geographic areas currently approved for service.
You may use our ZIP code verification system to determine whether service is available in your area.
Service availability may change as Bubble Fresh expands, modifies delivery routes, adjusts capacity, or changes operational areas.
If we do not currently serve your ZIP code, you may have the option to provide your name, ZIP code, and email address and request notification if service becomes available in your area.
Submitting a service-area notification request does not guarantee that Bubble Fresh will expand to your ZIP code or provide service by a specific date.
CUSTOMER ACCOUNT
Certain Bubble Fresh services require a customer account.
You are responsible for:
• Providing accurate account information
• Maintaining a valid email address
• Maintaining a valid mobile phone number when a number is provided
• Providing an accurate pickup and delivery address
• Keeping your account information current
• Maintaining the confidentiality of your login information
• Protecting one-time verification codes
• Reviewing pickup, service, and payment information before confirming a transactionYou are responsible for activity occurring through your account unless unauthorized access is caused by Bubble Fresh.
If you believe your account has been accessed without authorization, contact us promptly at:
PAY-PER-USE SERVICE
Bubble Fresh residential service operates on a pay-per-use basis.
There is no monthly residential subscription and no automatic monthly service charge.
Creating a Bubble Fresh account does not, by itself, create a charge.
Adding or saving a payment method does not, by itself, create a charge.
Customers choose when they want to request or schedule a pickup, subject to service availability.
A charge is processed when the customer confirms a paid pickup or otherwise authorizes a Bubble Fresh service charge.
Each pickup is a separate service transaction.
The applicable price will be displayed to the customer before the pickup or service is confirmed.
CUSTOMER-CONTROLLED PICKUP SCHEDULING
Bubble Fresh pickups are not automatically scheduled on fixed recurring dates.
Customers decide when they want to request a pickup.
Customers must schedule each requested pickup through the available Bubble Fresh scheduling system.
Pickup availability may vary based on:
• Service area
• Route capacity
• Operating days
• Scheduling availability
• Weather
• Safety conditions
• Operational circumstancesBubble Fresh does not guarantee that every requested date or pickup window will be available.
A customer is not required to schedule pickups at regular intervals.
PRICING
Residential pickup prices are displayed on the Bubble Fresh website, customer platform, scheduling process, or checkout page.
The price presented to the customer before confirmation will apply to that transaction, subject to these Terms.
Applicable taxes, fees, promotional discounts, or other charges will be displayed when required.
Bubble Fresh may change pricing for future transactions.
Price changes will not be applied retroactively to a completed transaction.
The customer will have an opportunity to review the applicable charge before confirming a paid service.
NEW-CUSTOMER AND OTHER PROMOTIONS
Bubble Fresh may offer promotional discounts to eligible customers, including discounts on a first pickup.
When offered, the promotional amount and applicable conditions will be displayed on the website, scheduling process, customer platform, advertisement, or checkout page.
Unless expressly stated otherwise:
• A new-customer promotion applies only to eligible new customers
• A first-pickup promotion applies only to the first qualifying pickup
• Promotions have no cash value
• Promotions may not be duplicated through multiple customer accounts
• Promotions may not be transferredCreating multiple accounts or using false information to obtain a promotion more than once may result in cancellation of the promotion or suspension of the account.
Bubble Fresh may modify or discontinue future promotions, subject to applicable law.
A valid promotion already accepted as part of a confirmed transaction will be honored for that transaction.
PAYMENT METHOD
Customers may be required to maintain a valid payment method through Bubble Fresh’s payment processor.
Saving a payment method does not authorize Bubble Fresh to impose monthly subscription charges.
The saved payment method may be used when the customer confirms a paid pickup or otherwise expressly authorizes an applicable Bubble Fresh charge.
Customers are responsible for keeping payment information current.
PAYMENT PROCESSING
Payments are processed through third-party payment processors, including Stripe.
By confirming a paid Bubble Fresh service, you authorize the applicable payment processor to process the charge presented for that transaction using the payment method associated with your account.
Bubble Fresh does not directly store complete payment card numbers or complete card security codes.
Stripe or another applicable payment processor may send payment receipts, invoices, or payment confirmations to the email address associated with the transaction.
FAILED OR DECLINED PAYMENTS
If payment for a requested service is declined or cannot be processed, Bubble Fresh may:
• Notify the customer
• Request an updated payment method
• Prevent confirmation of the pickup
• Postpone or cancel an uncompleted serviceBubble Fresh is not required to perform a paid service if the applicable charge has not been successfully authorized or otherwise resolved.
A failed payment does not create a right to receive laundry service without payment.
OFFICIAL BUBBLE FRESH LAUNDRY BAG
Bubble Fresh residential service is based on the capacity of the official Bubble Fresh laundry bag.
The official Bubble Fresh bag is approximately:
• 30 x 12 x 12 inches
• 20-gallon capacityBubble Fresh does not impose a pound-based weight charge on permitted laundry that fits properly inside the official Bubble Fresh laundry bag.
All laundry must:
• Fit completely inside the official Bubble Fresh bag
• Be permitted under these Terms
• Allow the bag to close securely without forcing or intentionally expanding the bagThe bag must not be intentionally altered, expanded, torn, or modified to increase its capacity.
Laundry or other items placed outside the official bag are not included in the standard pickup.
An overfilled bag that cannot close securely may be refused or returned for correction.
OFFICIAL BAG PROVIDED TO CUSTOMER
Eligible residential customers may receive one official Bubble Fresh laundry bag for use with Bubble Fresh residential pickup service, as described through the website, customer platform, checkout process, or applicable promotion.
The customer may keep the official bag at home and use it when requesting future Bubble Fresh pickups.
Unless Bubble Fresh expressly states otherwise, one standard residential pickup covers one official Bubble Fresh laundry bag.
Receiving an official Bubble Fresh bag does not create a subscription or require the customer to schedule future pickups.
LOST OR DAMAGED OFFICIAL BAG
Customers are responsible for reasonably caring for the official Bubble Fresh bag while it is in their possession.
If the official bag is lost, intentionally damaged, improperly altered, or becomes unusable due to customer misuse, Bubble Fresh may require a replacement bag before future pickups can continue.
If a replacement fee applies, the amount will be disclosed to the customer before the replacement charge is processed.
Bubble Fresh will not charge a replacement fee without providing notice of the applicable charge.
PERMITTED LAUNDRY
Customers may submit washable laundry that fits completely inside the official Bubble Fresh bag and allows the bag to close securely.
Permitted items may include:
• Washable clothing
• Everyday washable garments
• Washable bedding
• Washable sheets
• Washable blankets
• ComfortersBedding and comforters are permitted only when they fit completely inside the official Bubble Fresh bag and the bag closes securely.
The official bag capacity rule applies regardless of the type of permitted laundry submitted.
PROHIBITED ITEMS
Customers must not place prohibited items in the official Bubble Fresh bag.
Prohibited items include:
• Items labeled “Dry Clean Only”
• Shoes
• Leather
• Suede
• Pillows
• Curtains
• Rugs
• Stuffed toys
• Wet items
• Moldy items
• Items contaminated with bodily fluids
• Items contaminated with chemicals
• Items presenting an unreasonable health, contamination, equipment, or safety riskBubble Fresh may refuse to process any item that we reasonably believe:
• Is prohibited
• Presents a safety risk
• Presents a contamination risk
• May damage other laundry
• May damage laundry equipment
• Requires a service Bubble Fresh does not offerProhibited items may be separated from the laundry and returned without being processed.
The inclusion of a prohibited item does not require Bubble Fresh to process that item.
Repeated submission of prohibited, unsafe, or contaminated items may result in suspension or termination of service.
CUSTOMER RESPONSIBILITY FOR POCKETS AND PERSONAL ITEMS
Customers must check and completely empty all pockets before submitting laundry.
Customers are responsible for removing personal property, including:
• Cash
• Coins
• Jewelry
• Keys
• Identification documents
• Credit or debit cards
• Electronic devices
• Earbuds
• Medication
• Receipts
• Documents
• Pens
• Markers
• Cosmetics
• Sharp objects
• Any other personal itemBubble Fresh is not responsible for personal property left inside pockets or mixed with laundry except to the extent responsibility cannot be excluded under applicable law.
Items left in pockets may cause:
• Stains
• Ink transfer
• Color transfer
• Melting
• Tearing
• Equipment damage
• Damage to other garmentsTo the extent permitted by applicable law, Bubble Fresh is not responsible for damage caused by an item that the customer left inside a pocket or submitted with the laundry.
If Bubble Fresh identifies personal property during processing, we may make reasonable efforts to secure and return the item.
Bubble Fresh does not guarantee that personal property left in laundry will be identified or recovered.
LAUNDRY PREFERENCES
Customers may select available laundry preferences through their Bubble Fresh account or service setup.
Available preferences may include:
• Scented detergent
• Hypoallergenic detergent
• Fabric softener preference
• Bleach preference, where availableBubble Fresh will make reasonable efforts to process laundry according to the preferences selected in the customer’s account.
Customers are responsible for keeping laundry preferences current before scheduling a pickup.
Changes made after laundry has already been collected or processing has begun may not apply to that service.
Bubble Fresh cannot guarantee that laundry facilities, machines, equipment, transportation surfaces, or processing environments are completely free from previous contact with scented products, detergents, fabric softeners, bleach, allergens, or other laundry products.
Customers with severe allergies, medical sensitivities, or specialized textile-care requirements should carefully consider whether the Bubble Fresh service is appropriate for their needs.
STANDARD LAUNDRY PROCESSING
Bubble Fresh will use reasonable care when processing customer laundry.
Laundry may be:
• Reviewed
• Sorted as reasonably appropriate for processing
• Washed
• Dried
• Folded
• PackagedBubble Fresh processes each customer’s laundry separately from other customers’ laundry.
Processing methods may be selected based on:
• Customer preferences
• Garment care information
• Laundry type
• Fabric characteristics
• Color
• Operational requirements
• Reasonable laundry-care practicesBubble Fresh does not guarantee removal of every stain, odor, discoloration, or existing condition.
Some stains or odors may remain after normal laundering.
CARE LABELS AND GARMENT CONDITION
Customers are responsible for submitting items appropriate for standard wash, dry, and fold service.
Customers should review garment care labels before placing items in the Bubble Fresh bag.
Bubble Fresh may rely on visible garment care information when reasonably available.
Bubble Fresh is not a dry cleaner and does not accept items labeled “Dry Clean Only.”
Customers should not submit items requiring specialized cleaning processes that Bubble Fresh does not offer.
NORMAL WEAR, FABRIC CHARACTERISTICS, AND PREEXISTING DAMAGE
Laundry processing may reveal or worsen preexisting weaknesses in garments or textiles.
To the extent permitted by applicable law, Bubble Fresh is not responsible for loss or damage caused solely by:
• Normal wear and tear
• Preexisting damage
• Weak or deteriorated fabric
• Loose stitching
• Existing holes or tears
• Manufacturer defects
• Poor-quality dyes
• Non-colorfast fabric
• Color bleeding caused by inherent fabric characteristics
• Shrinkage caused by fabric characteristics or manufacturer care limitations
• Decorative items that detach during normal washing or drying
• Damaged zippers
• Loose buttons
• Weak elastic
• Aging fabric
• Adhesives or printed designs that deteriorate during normal laundering
• Items improperly labeled by the manufacturer
• Undisclosed special-care requirementsNothing in these Terms limits responsibility that cannot legally be limited or excluded.
STAIN REMOVAL
Bubble Fresh does not guarantee complete stain removal.
Some stains may be permanent or may require specialized treatment outside the scope of standard wash, dry, and fold service.
Bubble Fresh may process laundry using reasonable standard laundry practices but is not required to use specialized stain restoration, dry-cleaning chemicals, or garment restoration methods.
PICKUP LOCATION
Customers must provide a safe, legal, and reasonably accessible pickup location.
The customer may be asked to identify a designated location where the official Bubble Fresh bag will be left.
Customers do not need to be home for a standard unattended pickup.
The customer is responsible for:
• Providing an accurate address
• Providing accurate access instructions
• Leaving the official Bubble Fresh bag at the designated location
• Making the bag reasonably accessible during the selected pickup window
• Keeping pets or other conditions from creating an unsafe pickup environmentBubble Fresh drivers are not required to enter a customer’s residence to collect laundry.
Bubble Fresh may refuse, postpone, or reschedule a pickup when:
• The location is unsafe
• The address is incorrect
• The bag is not available
• Access is blocked
• Required access information is missing or incorrect
• A person or animal creates a safety concern
• Weather conditions create an unreasonable risk
• The bag contains visible prohibited or unsafe material
UNATTENDED PICKUP
When a customer chooses or uses an unattended pickup location, the customer is responsible for the laundry before Bubble Fresh takes possession of the official Bubble Fresh bag.
To the extent permitted by applicable law, Bubble Fresh is not responsible for theft, loss, weather exposure, or damage occurring before Bubble Fresh collects the bag.
Bubble Fresh assumes responsibility for the bag and accepted laundry when the bag enters Bubble Fresh’s custody.
MISSED OR INACCESSIBLE PICKUPS
Customers are responsible for making the official Bubble Fresh bag reasonably available at the designated location during the selected pickup window.
If Bubble Fresh cannot complete a pickup because:
• The bag is not present
• The address is incorrect
• Access is blocked
• Required access information is incorrect
• The location is unsafeBubble Fresh may require the customer to reschedule.
Any applicable cancellation, missed-pickup, rescheduling, refund, or credit treatment will be governed by the Refund Policy and any information disclosed before the customer confirms the service.
Bubble Fresh will not intentionally impose an undisclosed penalty or fee.
DELIVERY
Standard Bubble Fresh residential service generally includes next-day delivery.
Laundry is generally scheduled to be returned the next day after pickup and processing.
Next-day delivery is a service goal and may be affected by circumstances including:
• Severe weather
• Unsafe driving conditions
• Road closures
• Building access issues
• Equipment problems
• Utility interruptions
• Unexpected laundry-processing conditions
• Operational emergencies
• Events beyond Bubble Fresh’s reasonable controlIf a delay occurs, Bubble Fresh may provide an update by email or authorized SMS when reasonably possible.
A delay does not automatically constitute loss of the laundry.
UNATTENDED DELIVERY
Customers may receive laundry at the designated delivery location associated with their account or service instructions.
After Bubble Fresh completes delivery at the customer-designated location and records delivery through its normal delivery process, the customer is responsible for retrieving and securing the delivered laundry.
To the extent permitted by applicable law, Bubble Fresh is not responsible for theft, loss, weather exposure, or damage occurring after completed delivery at the customer-designated location, unless caused by Bubble Fresh.
Customers should select a reasonably safe and protected delivery location.
EMAIL, SMS, AND ACCOUNT VERIFICATION COMMUNICATIONS
Email Communications
Bubble Fresh may communicate with customers by email for account, payment, pickup, delivery, service, customer support, and promotional purposes where permitted.
Customers may unsubscribe from promotional emails using the unsubscribe option included in the communication. Unsubscribing from promotional emails does not prevent Bubble Fresh from sending necessary transactional or service-related emails.
SMS Consent and Opt-In
Bubble Fresh sends recurring automated SMS messages only as permitted by applicable law and based on the customer’s actions or consent.
Customers may opt in through the Bubble Fresh website by providing a mobile phone number and affirmatively selecting a separate SMS consent checkbox that is not checked in advance.
The SMS consent checkbox is separate from the required acceptance of these Terms and the Privacy Policy.
Consent to receive marketing or promotional SMS messages is not a condition of purchasing or using Bubble Fresh services. Customers may continue registering or purchasing services without selecting the optional promotional SMS consent checkbox.
Types of SMS Messages
Authorized SMS messages may include:
• Account notifications
• Payment or billing notifications
• Pickup confirmations and reminders
• Driver and route updates
• Delivery notifications
• Service delays or changes
• Customer support responses
• Reminders to complete registration or schedule a pickup
• Occasional promotional offersMessage Frequency and Charges
Message frequency varies according to account activity, scheduled services, customer requests, support interactions, and promotional activity.
Message and data rates may apply depending on the customer’s mobile carrier and service plan.
Bubble Fresh does not charge a separate fee for receiving SMS messages, but the customer’s carrier may impose applicable messaging or data charges.
STOP and Opt-Out Instructions
Customers may reply STOP at any time to opt out of SMS messages.
After replying STOP, the customer may receive one final SMS message confirming the opt-out.
No additional SMS messages will be sent unless the customer later provides new consent or otherwise opts in again through an authorized method.
Necessary service communications may continue through email, the customer account, or another legally permitted communication channel.
HELP and Customer Support
Customers may reply HELP for assistance.
Additional customer support is available at:
One-Time Verification Codes
Bubble Fresh may use Twilio Verify or another verification provider to send one-time verification codes when requested or required to confirm a mobile phone number, registration, login attempt, identity, or account access.
A verification code is sent in response to an account verification action and is separate from consent to receive recurring or promotional SMS messages.
Customers should not share one-time verification codes with another person. Bubble Fresh representatives will not ask customers to provide a one-time verification code outside the authorized account verification process.
Mobile Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
SMS delivery may be affected by carrier availability, network conditions, device settings, spam filtering, incorrect contact information, or other circumstances outside Bubble Fresh’s reasonable control.
Failure to receive an email or SMS does not automatically cancel a confirmed pickup, completed payment, or other existing service obligation.
Mobile Information and Privacy
Mobile phone numbers, SMS opt-in data, and messaging consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
This information may be disclosed only to vendors or service providers as reasonably necessary to operate and deliver the messaging program, process customer requests, comply with applicable law, prevent fraud, maintain security, or protect the rights and safety of Bubble Fresh, its customers, or others.
Additional information about our collection and use of personal information is available in the Bubble Fresh Privacy Policy at:
https://www.bubble-fresh.com/privacy-policy
CANCELLATIONS AND SCHEDULE CHANGES
Customers may request to cancel or change a scheduled pickup through the methods made available by Bubble Fresh.
The ability to cancel or modify a pickup may depend on the status of the service, including whether:
• The pickup has not yet been assigned or dispatched
• A driver is already traveling to or attempting the pickup
• The laundry has already been collected
• Processing has begun
• The service has already been completedAny refund, credit, rescheduling option, or other financial treatment related to a cancellation or schedule change is governed by the Bubble Fresh Refund Policy.
Customers should review the Refund Policy before confirming a paid pickup.
REFUNDS
Refund eligibility is governed by the Bubble Fresh Refund Policy.
Submitting a refund request does not automatically guarantee approval.
Refunds, credits, reprocessing, redelivery, or other service resolutions may depend on:
• The circumstances of the request
• Whether service was already performed
• Whether laundry was already collected
• Whether processing had begun
• Available documentation
• The customer’s compliance with these Terms
• Applicable lawNothing in these Terms eliminates rights or remedies that cannot legally be waived.
SERVICE REFUSAL
Bubble Fresh may refuse, suspend, or terminate service when reasonably necessary because of:
• Prohibited items
• Contaminated laundry
• Unsafe conditions
• Threats or abusive conduct
• Fraud
• Unauthorized payment activity
• Repeated violations of these Terms
• Misuse of promotions
• Intentional damage to Bubble Fresh property
• Illegal activity
• Conduct that creates a safety risk for customers, workers, drivers, laundry partners, or othersWhen reasonably possible, Bubble Fresh may provide notice of a service suspension or termination.
Bubble Fresh may take immediate action when a safety, contamination, fraud, or legal risk requires it.
SERVICE PARTNERS AND PROVIDERS
Bubble Fresh may use employees, independent service providers, laundry facilities, technology providers, logistics providers, payment processors, or other business partners to support the Bubble Fresh service.
Use of service providers does not change the customer’s obligation to comply with these Terms.
Bubble Fresh remains responsible for obligations that cannot legally be delegated or excluded.
CUSTOMER SERVICE CLAIMS
Customers should inspect delivered laundry as soon as reasonably possible after delivery.
If a customer believes laundry is missing, damaged, or was processed incorrectly, the customer should contact:
Subject: Laundry Service Claim
To help us investigate, the customer should provide:
• Customer name
• Account email address
• Pickup or service date
• Description of the item
• Description of the issue
• Photographs, when applicable
• Proof of purchase or available value documentation, when relevantCustomers should not discard, repair, wash again, alter, or otherwise materially change a damaged item before Bubble Fresh has a reasonable opportunity to review the claim, when reasonably possible.
Customers are encouraged to report service issues within 48 hours after delivery so Bubble Fresh can investigate while service records are recent.
Failure to report within 48 hours does not waive rights that cannot legally be waived, but a significant delay may affect Bubble Fresh’s practical ability to investigate the claim.
LOST OR DAMAGED LAUNDRY CLAIMS
Bubble Fresh will review legitimate claims involving accepted laundry that may have been lost or damaged while in Bubble Fresh’s custody.
Bubble Fresh may consider:
• Service records
• Pickup and delivery records
• Available photographs
• Garment condition
• Care labels
• Customer instructions
• Processing information
• Proof of purchase
• Age of the item
• Documented current value
• Normal depreciation
• Other relevant informationBubble Fresh does not guarantee reimbursement based on the original retail price of a used garment.
Sentimental, emotional, collectible, or personal value may not reflect the documented current value of an item.
Available compensation, service credits, refunds, reprocessing, or other resolutions are governed by the Refund Policy and applicable law.
DISCLAIMER OF CERTAIN DAMAGES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUBBLE FRESH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE SERVICE.
THIS MAY INCLUDE LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR OTHER INDIRECT COMMERCIAL LOSSES.
THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUBBLE FRESH’S LIABILITY FOR A LAUNDRY SERVICE CLAIM WILL BE SUBJECT TO THE CLAIM REVIEW AND COMPENSATION PROVISIONS DESCRIBED IN THESE TERMS AND THE REFUND POLICY.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY WHERE SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY APPLICABLE LAW.
FORCE MAJEURE AND EVENTS BEYOND REASONABLE CONTROL
Bubble Fresh is not responsible for delays or inability to perform caused by events beyond our reasonable control.
These events may include:
• Severe weather
• Flooding
• Fire
• Power outages
• Utility interruptions
• Road closures
• Government actions
• Natural disasters
• Public emergencies
• Transportation disruptions
• Equipment failures not reasonably preventable
• Cybersecurity incidents
• Major technology outages
• Labor disruptions
• Other extraordinary events beyond reasonable controlBubble Fresh will make reasonable efforts to resume affected services when conditions allow.
WEBSITE USE
Customers may not use the Bubble Fresh website or customer platform to:
• Commit fraud
• Provide intentionally false information
• Access another customer’s account without authorization
• Attempt to damage the website or platform
• Introduce malicious software
• Interfere with service operations
• Abuse promotions
• Conduct illegal activity
• Attempt to bypass payment requirementsBubble Fresh may restrict access when we reasonably believe the website, account system, or service is being misused.
INTELLECTUAL PROPERTY
The Bubble Fresh name, logos, branding, graphics, website content, service materials, and other brand elements may be protected by intellectual property laws.
Customers may not copy, reproduce, modify, distribute, sell, or commercially exploit Bubble Fresh branding or protected content without authorization.
Nothing in these Terms transfers ownership of Bubble Fresh intellectual property to the customer.
THIRD-PARTY SERVICES
The Bubble Fresh website and service may interact with third-party services, including payment, communication, analytics, hosting, and technology providers.
Third-party services may maintain their own terms and privacy practices.
Bubble Fresh is not responsible for independent acts of a third-party service that are outside Bubble Fresh’s reasonable control, except where applicable law provides otherwise.
PRIVACY
Bubble Fresh’s collection and use of personal information is described in the Bubble Fresh Privacy Policy.
Customers should review the Privacy Policy for information regarding:
• Personal information
• Service information
• Payment-related information
• Cookies
• Analytics
• Advertising technologies
• Email and SMS communications
• Mobile phone numbers and SMS consent
• Privacy choices and requestsThe Privacy Policy is available at:
https://www.bubble-fresh.com/privacy-policy
CHANGES TO THESE TERMS
Bubble Fresh may update these Terms to reflect changes in:
• Services
• Pricing
• Technology
• Business practices
• Messaging programs
• Operational requirements
• Applicable lawWhen these Terms are updated, the “Last Updated” date will be revised.
Material changes may be communicated through:
• The Bubble Fresh website
• The customer platform
• SMS where permitted
• Another appropriate communication methodChanges will apply as permitted by applicable law.
Changes to these Terms will not retroactively change the price or material terms of a transaction already completed unless required by applicable law or agreed to by the customer.
GOVERNING LAW
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles, except where federal law or another applicable law controls.
DISPUTES AND CUSTOMER SUPPORT
Before beginning formal legal proceedings, customers are encouraged to contact Bubble Fresh so we have a reasonable opportunity to review and attempt to resolve the issue.
Contact:
Bubble Fresh Laundry MD LLC
Email: info@bubble-fresh.com
Customers do not waive non-waivable legal rights by contacting Bubble Fresh regarding a dispute.
SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.
The invalid or unenforceable provision will be interpreted or limited only to the extent reasonably necessary to comply with applicable law.
NO WAIVER
If Bubble Fresh does not immediately enforce a provision of these Terms, that does not automatically waive our right to enforce the provision later.
A waiver of one provision or violation does not automatically constitute a waiver of another provision or future violation.
ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Refund Policy, information presented and accepted during scheduling or checkout, and any other terms expressly incorporated into the service, constitute the applicable agreement between the customer and Bubble Fresh regarding residential pay-per-use service.
The optional SMS consent presented during registration or account use is separate from the customer’s acceptance of these Terms.
For commercial customers subject to a separate written service agreement, the separate agreement may control where it expressly conflicts with these Terms.
CONTACT US
For questions regarding these Terms, SMS communications, or Bubble Fresh services, contact:
Bubble Fresh Laundry MD LLC
Email: info@bubble-fresh.com
Website: www.bubble-fresh.com
Legal
Terms & Conditions
Last Updated: August 10, 2026